Pickup and Shipping

How to receive lots you have won

After the auction is completed, Capsule will send you invoice information. Once your invoice is settled in full, you may pick up items or arrange to have a third-party shipper deliver them to you. Items purchased from Capsule may be collected from our Chelsea, Manhattan location unless stated differently on the item listing.

Pickup Location

To schedule a pick-up or notify us of your shipping arrangements, please call 212-353-2277 or email us at Shipping

Capsule Auctions
508 West 26th Street
New York, NY 10001

4th Floor

Freight Elevator Entrance
516 West 26th Street


Office Hours

Tuesday-Friday 10 am to 4 pm

Shipping Policy

Capsule does not have an in-house shipping department and does not prepare items (pack/wrap) for transit.

Capsule does not un-frame or roll-up sold art works. Please inquire with your shipper for these services. 

Capsule does provide a self-service packing area that you or your shipper will have access to. Please bring your own packing materials.

If you are taking delivery of large items or furniture please be sure that you or your shipper bring sufficient help.

Capsule does not provide curb side assistance and our staff are not able to assist in putting items into your vehicle.

Capsule can lend customers a dolly or cart to help move property to the freight elevator and loading dock.

All purchased items are required to be picked up or shipped within 14 days of the sale.

If you hire a shipper to deliver your item outside New York State, they must provide Capsule with a Bill of Lading (BOL).

Below, we have provided a list of independent third-party shippers who are used by the most of our customers.

Shipping Methods

Deciding the best delivery options for you.

Shipping is definitely not a one-size-fits-all process. Deciding the best method for you depends on what you've won, where it's going, and when it needs to be there by. Below we have included a guide to the four basic types of delivery that most customers are looking for when choosing a shipping service.

🖼️ Art Crating

Best for valuable and fragile pieces that are traveling beyond the New York City Area. Shippers who offer this service will pick up from our location, expertly pack the items, build a custom crate if needed, and deliver to you either via shipping company or ground transport depending on your needs. Many offer “white glove” handling services and can even bring the item into your home, ready for installation.

🚛 Ground Transport

Best for furniture items and may be cost-effective for art and antiques if time is not of the essence.

Shippers who provide this service will pick up from our location, "Blanket Wrap" or lightly pack items, and transport them door-to-door via truck. Shippers in this category often have regular cross-country routes and are a great option if there is flexibility with timing.

📦 Pack and Ship

Best for small to medium items. Shippers who offer this service will pick up from our location and pack the items appropriately to ship via UPS, USPS, FedEx, or DHL. Please let them know if you have a preference for a carrier.

🚙 Local Delivery

This is a great way to get your auction item fast and at a specific time. Shippers who offer this service can deliver items within New York City and the surrounding area at a reasonable cost. Size and distance restrictions will usually apply.

Third Party Shippers 

Our recommendations

When contacting a third-party shipper for a quote, please be sure to include the following:

  • Your shipping address 
  • The auction item lot number
  • The date of the auction.

Customers have found that shipping vendors respond quicker when provided a direct link to the lot. 

Always be sure to request transit insurance for the value of your invoice.

This list of suggested shipping service providers is provided as a courtesy to Capsule customers, All purchasers are permitted to hire any shipper of their choice. Each company listed above operates independently of Capsule and Capsule assumes no responsibility for any acts and/or omissions executed by them.

Post-Sale Storage

You don't have to take them home, but they can't stay here

Customers are expected to pick up all their auction purchases within two weeks of the auction sale date. 

For customers who haven't shipped their auction purchases (or communicated scheduled pick-up dates to our office) within 14 days of the auction, Capsule reserves the right to charge a minimum storage fee of $10 per lot / per day or to deliver the property to a public warehouse for storage at the purchaser’s expense. 

In such cases, the property will be released only after payment in full of all transportation, storage, handling, insurance, and any other costs incurred, together with payment of all other amounts due to Capsule.


How long do I have to pick up my items?

Items must be picked up within 7 business days post-sale. Items left in our inventory for over 2 weeks will be subject to daily storage fees and/or considered abandoned property. 

Can I pick up my item personally? Where are you located?

Yes! You can use this link to schedule a pickup. Remember that we must collect NY tax of 8.875% on all items released on-location to you or your agent/courier unless you qualify for tax exemption. If you are sending an agent/courier, please inform us in advance and schedule a pickup with us by calling 212-353-2277 or emailing admin@capsuleauctions.com  

Our address is 508 W 26th St 4G (4th Floor) New York, NY 10001. The West Chelsea Building is in between 10th and 11th Avenues.

Our pick-up hours are Tuesday-Friday, 10am-4pm. Please schedule pickups ahead of time (24 hours in advance) as we are not able to accommodate pick-ups  on auction sale days. We do not provide packing materials, so it is advisable to bring your own. 

Can you pack and/or ship the item for me?

No. Capsule does not provide in-house shipping or packing services. We aren't able to make exceptions to this policy. We are happy to provide a list of recommended shippers.

What is your parking situation?

The Building does have a loading dock and plenty of truck parking. For personal vehicles, street parking is limited; please plan accordingly. The nearest parking garage is located about a block away at 249 10th Ave.