Frequently Asked Questions
On our homepage, look for the “Sign Up” button on the top right corner.
Enter your information and create a password. In our current stage, there is no need to register for individual sales. As long as you know your login username and password, you’ll be able to leave bids and bid live during our sales.
First, make sure you have an account with us and are logged in. Go to the site page of the item you’d like to leave a pre-bid on, and click the “BID” button. It will ask you to confirm your bid, and then your bid will be placed.
How do I bid live?
When the sale goes live, there will be a “Bid Live” link on our homepage. The link will take you to a new tab, where you will be prompted to log in again. You will then be entered into the CapsuleLive bidding platform, where we will go lot by lot during the sale.
What is the buyer's premium?
Buyer’s premium is a 25% house fee on top of the “hammer price” to an item. For example, if an item is won at a hammer price of $100, the final invoice will say $125 (not including taxes and shipping). Buyer’s premium is 25% on CapsuleLive. Buyer’s premium is 30% if you are bidding via LiveAuctioneers or Invaluable.
What does ‘As Is’ mean?
For a full list of our terms of sale, please see them here. Capsule sells all property “As Is”, in the condition that the item is received in. Prospective buyers are strongly advised to examine personally any property in which they are interested, before the auction takes place, to determine its condition, size, and whether or not it has been repaired or restored.
I qualify for tax exemption - Can you take tax off of my invoice?
If you have resale information that can be used to waive tax, we will need an ST-120 on file. You can download it here: st120_blank copy.pdf. Please fill out and sign and send to admin@capsuleauctions.com so we may adjust your invoice accordingly.
How do I pay? What payment methods can I use?
Credit card payments are accepted for total invoice amounts under $1,500.
For invoices over $1,500, please pay via ACH transfer, check, or standard wire. Checks can be made out to Capsule Gallery Inc. and sent to 508 W 26th St 4G New York, NY 10001. Our wire information can be obtained by request–please email admin@capsuleauctions.com.
For in-person payments for invoices over $1,500 we will accept cash, a business check, or a cashier’s check.
How long do I have to pick up my items?
Items must be picked up within 7 business days post-sale. For further allowances, please contact us at admin@capsuleauctions.com. Items left in our inventory for over 2 weeks will be subject to weekly storage fees and/or considered abandoned property. Large items and/or furniture items are subject to daily storage fees after 2 weeks post-sale.
Can I pick up my item personally? Where are you located?
Yes! Keep in mind that we must collect NY tax of 8.875% on all items released on-location to you or your personal courier unless you qualify for tax exemption. If you are sending a personal courier, please let us know their name beforehand and schedule a pickup with us by calling 212-353-2277 or emailing admin@capsuleauctions.com
Our address is 508 W 26th St 4G (4th Floor) New York, NY 10001. We are in between 10th and 11th Ave.
Our hours are generally Monday-Friday, 10am-4pm. Please schedule pickups ahead of time (24 hours in advance) as we are closed on auction sale days. We do not provide packing materials, so it is advisable to bring your own.
We occasionally have OS (On-Site) sales with pickup locations that are NOT in Manhattan. Please be aware that inventory from OS sales will have specific pickup locations and times that customers must adhere to for pickup.
Can you pack and/or ship the item for me?
No. Capsule does not provide in-house shipping or packing under any circumstances.
What is your parking situation?
Street parking is limited; please plan accordingly. The nearest parking garage is located at 249 10th Ave.
Who are your recommended shippers?
Local/Domestic/International:
The Packengers
hellonyc@thepackengers.com
thepackengers.com
1 929 339 2223
Fine Art Shippers
1 917 658 50 75
info@fineartshippers.com
United Shipping and Packaging
212-475-2214
uspnyc@yahoo.com
https://www.uspnyc.com/
UPS store 130
130 7th Ave
(212) 989-3593
npabon4419@theupsstore.com
YSDS Shipping
877-766-8080
david.turchin@ysds.com
Manhattan Mailroom
Phone: (212) 423-5555
Phone: (212) 249-1756
MMFirstAvenue@gmail.com
Local Delivery New York/Tri-State/New England:
Kieran Giannelli (GNLE Delivery)
info@gnledelivery.com
www.gnledeliveryservices.com
908-256-3947
Kenju Gibbs
Global Magic L.L.C
Kenjugibbs@gmail.com
646-675-4132
Air Export to Asia:
New Century Express
6916 Bay Parkway
Brooklyn NY 11204
Tel:718-637-9988
James@NewCenturyExpress.com
I’m interested in consigning my items, where do I begin?
Send an email to consign@capsuleauctions.com of the property or artwork you are interested in consigning with pictures and any information such as: media type, dimensions, provenance/proof of ownership and our Consignment Coordinator will get back to you shortly.
|
